I’m a trilingual support operations and systems specialist focused on removing friction so teams and users can do their best work. Currently at Logitech, I drive digital transformation for Logitech for Business (L4B) by optimizing support tool architecture and leading AI-driven workflow implementations.
My approach to support architecture combines a deep technical curiosity with an empathetic, human-centric focus. I look at complex ecosystems—whether it's automating workflows in Zendesk or troubleshooting hardware—and find ways to make technology respect people, support them, and get out of their way.
My path to tech operations wasn't linear, and that’s my superpower:
I thrive at the intersection of human connection, creative problem-solving, and robust technical infrastructure. If that resonates, let’s connect.
Concierge is a minimal, lightweight macOS menu bar command center utility built with Tauri, TypeScript, and Tailwind CSS. It serves as an unobtrusive status hub and quick-action launcher for personal lifehack tools and scripting suites.
Educational React web application that teaches users about money, inflation, and Bitcoin through interactive stories and real-world examples. Features include a hyperinflation calculator, historical timelines, a self-learning section featuring progress tracking, and structured learning chapters from beginner to advanced concepts.
my portfolio
Mobile-first remote viewing practice application with guided drawing exercises, breathing techniques, and session tracking for exploring intuitive perception abilities.
Your financial growth companion. Fern adapts and evolves with your money habits, using AI to transform raw spending data into intelligent insights about your financial behavior. Watch your understanding flourish as automatic categorization and personalized analysis help you grow from reactive spending to intentional financial choices.
Personal grocery deal hunter that aggregates offers from various stores to help users save money on everyday essentials.
